Return and Refund Policy for ABISA ELEMENTS
Effective Date: 24-September, 2024.
At ABISA ELEMENTS, we strive to provide products that meet the highest quality standards. However, if you are not completely satisfied with your purchase, we offer a return and refund policy to ensure a smooth and transparent process.
1. Returns
We gladly accept returns from our customers.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Send an email to our customer support at +44 7732 477537 / abisaelements@gmail.com with your order number and the reason for the return.
- Return Authorization: Once your return is approved, we will provide you with a return authorization and shipping instructions.
3. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. Whether it is the same product or not. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Full Refunds: If the product is defective, damaged, or not as described, you will receive a full refund, including the cost of return shipping.
- Partial Refunds: If the item shows signs of use or is returned outside the 30-day window, partial refunds may be issued at our discretion.
4. Non-Refundable Items
Certain types of goods are exempt from being returned or refunded:
- Custom-made or personalized items (unless defective).
- Digital products and downloadable content.
- Gift cards.
We will notify you if any items in your order fall into these categories.
5. Late or Missing Refunds
If you haven’t received your refund after 10 business days, please take the following steps:
- Check your bank account or payment method again.
- Contact your credit card company, as it may take some time before the refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at abisaelements@gmail.com for further assistance.
6. Exchanges
We only replace items if they are defective, damaged, or the wrong product was received. If you need an exchange, please contact us within 30 days of receiving your item at +44 7732 477537 / abisaelements@gmail.com and we will guide you through the process.
7. Return Shipping Costs
- If the return is due to a defective or incorrect item, we will cover the return shipping costs.
8. Cancellations
If you wish to cancel your order, please contact us as soon as possible at +44 7732 477537 / abisaelements@gmail.com Orders can only be canceled before they are shipped. If the order has already been shipped, you may still return the item following the procedures outlined above.
9. Contact Us
If you have any questions about our Return and Refund Policy, feel free to contact our customer service team at:
ABISA ELEMENTS
Email: abisaelements@gmail.com
Phone: +44 7732 477537
